Eligibility for Returns

Only selected products are eligible for return and refund. Please read the conditions below carefully before placing a return request.

Products eligible for return/refund:

• Only a few products are eligible for return and refund. Please confirm with our customer service before requesting a return.
• Items must be unused and in original condition.
• All original packaging, labels, and seals must be intact and untorn.
• A valid proof of purchase is required.

Products NOT eligible for return/refund:

• Customized items (made to order, custom size, custom branding or custom specifications) are not refundable.
• Bulk or high-quantity purchases are not considered for refund. Return is accepted only for a single sample piece.
• Used products: any product that has been used will not be accepted for refund.
• Opened products: any product removed from its original packet or packaging will not be accepted for refund.
• Many mechanical items are not returnable.
• Products priced above ₹5000.

Return unsatisfactory products

If you are not satisfied with your purchase, you can return an eligible product within 60 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.

Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

Return a Broken item

If the item arrived broken, please contact us within 60 days from the delivery date and follow the procedure for the 60 Days Product Guarantee.

We will ask you to return it. Please include all of its accessories in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.

If the item is still within the validity period of this warranty: we will reimburse you for the return shipping fees after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at the customer's expense. If the item is outside the validity period of this warranty: the customer shall be held responsible for all the shipping fees and charges when returning the defective product.

Return a defective item

We will do our best to ensure that the products shipped to our customers are in their best condition. If your product turns out to be defective, please provide us with the following proofs:

• Photos of the front and the back of the package or box
• Partial shipment slips (if applicable)
• Photo or video of the defective item
• Photo or video and a detailed description of the problem

This clause does not include products of a category with specific warranty terms, or damages caused by incorrect usage of a product.

Within 60 days (from the date of shipment received): upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item's price up to a maximum of ₹2800.

If the product malfunctions (except for reasons caused by incorrect usage and accidental or intentional damage) within 60 days after shipment received, you can return the product back to us. You should receive an e-mail with the shipment date and other details after your order has been shipped. Once we receive and approve the return, a full refund or replacement will be offered and a shipping cost reimbursement will be issued when you provide us with a receipt of the shipping charges you paid to send it back to us (the tracking number of the return package or a screenshot of the shipping receipt).

The return shipping fee should be less than 35% of the defective item(s) value, and also less than $40 (USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our customer service for further confirmation.

After 60 days from shipment received

We will not accept requests for a refund or a replacement after 60 days from shipment received. Please contact our customer service representatives for more information.

Return incorrect item received

If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and provide us with the following proofs:

• Photos or a video of the incorrect item
• Photos or a video showing the problem occurred with this product

Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use for it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.

How can I return the defective item to Omrook?

Please contact us before returning a defective item in order to receive the return shipping address and other instructions.

Important Notes

• Keep all the packaging materials and shipping notes, which may be necessary for processing your return request.
• After mailing back the product, please send us the tracking number and a copy of the shipping receipt. If we cannot receive this information, we will have to wait until the product arrives in our warehouse.
• Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense.
• You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request.
• If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones.
• We can arrange a refund or a replacement of the product after receiving the defective item.
• If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
• You are also liable for any import duties or taxes incurred during the return process.
• Please place a note inside the return package including the following details (this will accelerate your return request): your order number; the product ID or name and the quantity; a short description of the problem that occurred with this product.

Omrook reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or on the relevant section of our help center.

Refunds

Once the refund is approved, it will take 2-15 business days for you to receive the order amount based on your mode of payment.

• For Credit/Debit Card/Net Banking/Wallets: 2-15 business days
• If the transaction is done through NEFT and Cheque, the customer needs to share the below details at our e-mail ID or WhatsApp from their registered e-mail ID or mobile number: 1. Account number 2. Account Holder's name 3. IFSC Code. After receiving the required information, the refund will be processed in 3 business days, and will reflect in your account in another 2 to 15 business days.
• For EMI payment, the refund will be credited in 6-15 business days after cancellation.